Adobe creative cloud subscription

[sabinaa48617232]

So I have a subscription for Lightroom and Photoshop. Now it keeps saying that I have to buy the products.
I had contact through chat yesterday 2 times one time in the morning and one time in the evening and both times they said to me that they had difficulties and that I had to contact them again after 3-4 hours. Now it's the next day and still the same problem. I can't access the products.
And now I can't reach the chat anymore.

Anyone that had the same problem and knows how to solve this?

[kglad]

sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if the problem continues,

Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a tri...

[sabinaa48617232]

Where can i see the id i used to buy the subscription?

[sabinaa48617232]

I can not see the membership in my acount

[kglad · Accepted solution]

if your account, Adobe ID does not show your subscription, you either are using the wrong id or you don't have a subscription.

do you have an email received from adobe confirming your subscription?  that email address is your adobe id.