Premiere Elements 13 'Has stopped working' when starting up

[IAmMarti]

I am furious.

I go to open PE13 and I get standard 'Has stopped working' message when the program is starting up. Cant even open program by clicking a file made within it.

Been on remote access with a Adobe employee all morning to which he just gave up after we re-installed the program and he left me in administration mode (I was very confused as to how to get back to my personal account, which still has admin privileges) and didnt hang about for me to ask more questions. He just told me to go here and ask instead and left.

Windows 10. No hardware changes or moved access files. Just wont load at all now.

I've lost a mornings worth of work due to being unable to use the program and I'm angry and upset at the service I have received. It was all going so well and I would have been happier if it was not for the abrupt ending of our session.

Windows 10, if that matters.

[Chunkers]

I have the same issue, having used PE13 many times on my current PC and I have made no hardware changes but now on start-up I get  this :

Possibly the same issue?

[IAmMarti]

Yes! Exactly the same!

Have installed PE15 to see if it works, and that's working fine.

[Chunkers]

I am hoping to get PE13 working as I don't really want to have to pay for an upgrade to restore functionality, did you give up on PE13?

[IAmMarti]

I cant afford to upgrade Although a few people have mentioned to me funny how this stops working when there is a new product to push....

I'm all out of ideas to get PE13 working though tried everything I can think of

[Steve Grisetti]

Have you got an nVidia graphics card?

As I'm sure you'v seen on the internet as well as on this forum, the latest rounds of nVidia drivers are 'breaking' a number of programs, including Premiere Elements.

[IAmMarti]

I do....had not seen there was an issue. Have you got any links? Are nVidia aware?

[Steve Grisetti]

NVIDIA DRIVERS GeForce Game Ready Driver WHQL

[Chunkers · Accepted solution]

OK, so its relating to Nvidia drivers, thanks.  Unfortunately If I downgrade my Nvidia drivers it means I won't be able to run other software - is there a solution or workaround?

I now have a backlog of video editing to do, unfortunately

Jim