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Photoshop 2017 Trial Mode Error

Participant ,
Nov 06, 2016 Nov 06, 2016

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I have been a subscriber to Photoshop for a couple of years now. Just downloaded Photoshop CC 2017 and started getting the message "Trial Mode Evaluation Days Left: 15".

How do I turn this off.

Thanks in Advance - Sam

PS - Just opened Photoshop CC 2015.5 and I get the same message.

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Creative Cloud

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Community Expert ,
Nov 07, 2016 Nov 07, 2016

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sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails to resolve the problem, Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a tri...

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Participant ,
Nov 07, 2016 Nov 07, 2016

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None of the steps you listed worked. I still get the same message (now it says 13 days) in both Photoshop cc 2017 and 2015.5.

Sam

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Community Expert ,
Nov 07, 2016 Nov 07, 2016

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using a browser that accepts cookies and allows popups, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Participant ,
Nov 08, 2016 Nov 08, 2016

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This issue is still not solved. I called Adobe help (waited about 20 minutes) and got someone with a heavy accent (from India I believe) and I could not understand what he was saying, so I gave up on the call.

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Community Expert ,
Nov 08, 2016 Nov 08, 2016

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retry.

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