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Lightroom crashes constantly during import 2016

New Here ,
Nov 07, 2016 Nov 07, 2016

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Hi,

I couldn't find any recent discussions about this issue and its driving me crazy. Every single time I try to import into Lightroom (just updated to the new version) there is an unknown error and the program is forced to quit. This happens on 2 different cards whether or not the "Use Graphics Processor" is checked or not. I have updated all drivers and Windows is up to date. I have also uninstalled and reinstalled as well as reset preferences and the same issue occurs. Lightroom has worked beautifully for me for months and I used it just the other day, but for the past few days this problem has been occuring. My system is 64 bit Windows 10 with 16 Gb of ram, over 1.5 Tb of 7200 rpm hard drive, a SSD (Where the program is installed) of over 100 Gb and a MSI Geforce GTX 1060 Gaming 3g graphics card. Any Ideas on a fix, starting to get very annoyed. I will try to post error reports below as well.

Thanks,

Mitch

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correct answers 1 Correct answer

Community Expert , Nov 07, 2016 Nov 07, 2016

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Google 'kernelbase.dll' for forum answers- This link suggests "User Profile corruption."

Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community

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New Here ,
Nov 07, 2016 Nov 07, 2016

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Crash Report as Follows:

Log Name:      Application

Source:        Application Error

Date:          11/7/2016 10:45:26 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-R2AQ5Q3

Description:

Faulting application name: lightroom.exe, version: 6.7.0.10, time stamp: 0x57dd74b0

Faulting module name: KERNELBASE.dll, version: 10.0.14393.321, time stamp: 0x57f4c4f0

Exception code: 0xc0000005

Fault offset: 0x000000000002b41c

Faulting process id: 0x30c

Faulting application start time: 0x01d2397273d58b9d

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: edb4b8db-c9ff-45df-bb52-e5db2ef5bcb4

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-11-08T03:45:26.537775200Z" />

    <EventRecordID>11328</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-R2AQ5Q3</Computer>

    <Security />

  </System>

  <EventData>

    <Data>lightroom.exe</Data>

    <Data>6.7.0.10</Data>

    <Data>57dd74b0</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.14393.321</Data>

    <Data>57f4c4f0</Data>

    <Data>c0000005</Data>

    <Data>000000000002b41c</Data>

    <Data>30c</Data>

    <Data>01d2397273d58b9d</Data>

    <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

    <Data>C:\Windows\System32\KERNELBASE.dll</Data>

    <Data>edb4b8db-c9ff-45df-bb52-e5db2ef5bcb4</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

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Community Expert ,
Nov 07, 2016 Nov 07, 2016

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Faulting module path: C:\Windows\System32\KERNELBASE.dll

Google 'kernelbase.dll' for forum answers- This link suggests "User Profile corruption."

Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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