Adobe CC Subscription Issue

[toofaanthestorm]

I am a student and subscribed to 1 year Adobe CC package by paying the discounted student price.

This was my first subscription as a student and I made this in October 2016.

The Adobe CC package was working fine after my subscription.

Today randomly I received an email from Adobe that my membership has expired as they haven't received a payment to renew it.

The email asked me to log into my account and make the necessary payment before Nov 8 in order to continue with the subscription.

So I logged into my account and I saw that the site correctly mentions that I have a student subscription for Adobe CC which will expire in October 2017.

However just in the next line it is written that my plan has expired and I need to renew it.

Please help. Why this issue at Adobe?

[John T Smith]

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[toofaanthestorm]

Thanks for your message.

However just to let you know it was the adobe support page only which said that Customer care support is not available for my problem and I should go through the 24/7 available forums to get my issue resolved.

[zymurgypg]

I am having the same issue related to prepaid 12 month subscription to photoshop cc and lightroom. I bought the prepaid card through amazon and sold by amazon. The redemption code worked when I signed up and installed the software, but out of nowhere I got an email saying my subscription expired.

Different from your situation is that I do not have a student code and the adobe site does say I am expired.

I chatted with someone from Adobe who told me it was an amazon issue. Amazon referred me back to Adobe and told me to tell them it was specifically a prepaid 12 month subscription. The next adobe chat person asked me for my redemption code ... luckily I still had the card.

He sent the link to redeem and it didn't work. He then used my account with a password reset on his end to redeem. It didn't work. I explained I used the code when I created my account. The adobe support person couldn't do anything, so my situation is in limbo as I await a response from support in 2 days.

Anyway, just wanted to let you know you're not alone in a random plan expired email when you have a 12 month plan. You can use the online chat to get support for the issue.

[zymurgypg]

I dug deeper and it does say my subscription is good until 2017. lol

"Your plan: Creative Cloud Photography plan (one-year, prepaid)‎
Expiration date: October 7, 2017
Your plan has expired. Please update your payment details to reactivate it."

[Rajashree Bhattacharya]

Hi zymurgypg,

would you mind sharing the case number to me by personal ,message so that I can follow up with this.

Regards

Rajashree

[king_jikke101]

i have the same issue with my subscription but it clearly said, till 8 october 2017

[Rajashree Bhattacharya]

Hi king_jikke101,

If you are still facing the issue then I would request you to share the details by private message so that I can follow up.

Regards

Rajashree