Project disappeared and doesn't appear in activity

[jinyangl61134293]

I've been working on a sketch project for the past couple weeks, and then it just went blank with no undo option. It appears blank in assets.adobe.com, and there is no 10-day history/retention on it. Does the 10-day version history not apply with mobile apps like Adobe Sketch? Should be a warning to all users that begin working on a project, just to have it bug/glitch and find out there's no way to recover the data...

[Sue Garibaldi]

Hi Jinyang.

My apologies for taking so long to respond. I'm really sorry about this. 

I'm not sure what a 10-day history/retention is... We do have an Archive, that holds projects for 30 days when they're accidentally deleted, but from what I've experienced, projects don't drop into that Archive when it's a bug that causes the deletion.

I'm also really unsure what happened, so I have a few questions:

What device, what version of iOS and what version of Sketch are you using?

Do you remember what you were you doing when the drawing went blank?

I may need you to send me some information privately, but any details you can give me will help.

Sue.

[jinyangl61134293]

I went to brush guide , and exited it and somehow maybe I click somewhere.

My whole layer is changed to a gray layer. I tried to close it. And it keep

loading/ auto saving so last like 10 seconds . I forced to close and start

again it's all gone

On Tue, Nov 8, 2016 at 4:09 PM Sue Garibaldi <forums_noreply@adobe.com>

[Sue Garibaldi]

Jinyang.

What version of Sketch are you using?

Sue.

[Sue Garibaldi]

Hi Jinyang,

Our team has been researching this since we last spoke and one of our engineers had another question for you:

Did you lose the drawing after using Learn Brush Basics or Learn Gesture Basics (they're tutorials accessible from the Gear icon in the upper navigation)?

Thank you for all of your help with this.

Sue.

[jinyangl61134293]

Yeah lean brush basic . After I exited it and my project became a gray paper

Like this

On Thu, Nov 10, 2016 at 2:34 PM Sue Garibaldi <forums_noreply@adobe.com>

[Sue Garibaldi]

Thanks Jinyang.

They're trying to get to the bottom of what happened.

Sue.

[Kronhjorten]

Exactly the same happened to me today.on my brand new I-pad Air 2..

I worked on a project and came pretty far on 2 hours. then I tried the brush tutorial and the program showed an error message so I had to restart. And my project was erased with a strange grey blank file.

[Sue Garibaldi · Accepted solution]

Hi Kronhjorten (and Jinyang).

The product team has pinpointed the bug in the Learn Brush Basics tutorial. Unfortunately the work is not recoverable. When this error occurs the project isn't actually deleted but rather is saved without content after it's "worked on" after viewing the tutorial.

I know it doesn't bring your work back, but a fix is in the works and should make it to an AppStore update, I think, late this week.

My apologies to both of you for your lost work; I know how awful it is to watch it disappear.

Sue.