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Lightroom mobile won't load completely.

New Here ,
Nov 09, 2016 Nov 09, 2016

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I have a new Iphone 5se and after transferring the mobile app from the old phone (Iphone 5c) it won't finish loading. I can see the preview photos, including the new photo I synced as a test. The circular whirly thing keeps spinning and I can't open the collections to see the photos inside . Both the IOS and Lightroom are the current versions.

Any ideas?

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correct answers 1 Correct answer

New Here , Nov 14, 2016 Nov 14, 2016

What worked was to delete the app and then reinstalling it. So if that's what you are suggestion then that was the correct answer.

Thank you, Tom Vinci.

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Adobe Employee ,
Nov 14, 2016 Nov 14, 2016

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have you tried a force quit of Lr Mobile and restart afterwards -Guido

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New Here ,
Nov 14, 2016 Nov 14, 2016

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What worked was to delete the app and then reinstalling it. So if that's what you are suggestion then that was the correct answer.

Thank you, Tom Vinci.

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