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Flash update prompts may be causing blue screen error

Guest
Nov 03, 2016 Nov 03, 2016

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I've noticed a trend on my PC. Occasional blue screens. The trend is, that upon my next boot up, a Flash update will be available. My Flash settings are set to look for updates but allow me to install manually. I haven't tracked this with absolute certainty that this is the cause, but there are no other commonalities that I can establish. Most of the time the blue screen is triggered when I am not even at my screen, or I will log in and to my surprise, be informed that Windows has recovered from a blue screen condition. After the next additional boot up after this, a Flash update will usually be available. This has nothing to do with actually using Flash in any web browser, to my knowledge. Any thoughts?

I don't know how to replicate this condition but I will post a screen shot of the next time it does, Flash update or no.

Operating system version: Windows 7 Home Premium SP1 v 7601

Web browser and version: Firefox 49.0.2

Flash Player version: 23.0 r (updating to current version momentarily)

Explain your problem in step-by-step detail if possible: See above

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

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It's very unlikely that the Flash Player upgrade itself is the root-cause of the problem.  It's far more likely that we're tickling something problematic that's executed by the operating system, underneath us.

The actual relevant minidump (usually located in C:\Windows\Minidump), or at minimum, a picture of the information displayed on the screen would give me a good idea about what's actually going on.  The .dmp files can be pretty big, so you'd need to post them somewhere online -- adobe send, box, dropbox, google drive, etc. are all good options.

There are a couple recommendations for retrieving the contents of what's displayed during the BSOD here:

Everything You Need To Know About the Blue Screen of Death

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Guest
Nov 04, 2016 Nov 04, 2016

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I don't know how I can share my dump files when I am denied permission to do anything with them. I won't upload it if I don't know the contents and it won't allow me to open it in Notepad. Additionally I don't care to research further on the subject on my own, do not have time. If you would enlighten me, its appreciated. They are two dmps and only a few hundred KBs.

Lastly, geez these forums are slow. Do you guys actually use Flash? The irony.

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Guest
Nov 09, 2016 Nov 09, 2016

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Another update: I set to never notify and since then 1+ flash updates have released that I manually updated to. No blue screen yet. Looks like my problems may be gone with Flash's updater set to never check for updates!

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