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Changing keyboard layout - problem for After Effects

New Here ,
Nov 10, 2016 Nov 10, 2016

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Hi everyone!

The problem is - when I change keyboard layout from English into Russian or vice versa After Effects stops responding and hangs indefinitely.

Could you help, what should I do in this situation?

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LEGEND ,
Nov 10, 2016 Nov 10, 2016

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Nobody can tell you anything without proper system info or other technical details like exact version of Ae.

Mylenium

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New Here ,
Nov 11, 2016 Nov 11, 2016

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Version of AE is actual (CC 17). The problem existed also in an earlier version.

My PK specs:

intel core i5-4460

nvidia gtx 960

16 GB memory

I think the problem is not in my PK spec.

In Photoshop or other Adobe program everything's ok when I change my keyboard language, but in After Effects .... the program just doesn't respond and hangs.

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New Here ,
Nov 19, 2016 Nov 19, 2016

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Is there anyone who can help???

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LEGEND ,
Nov 19, 2016 Nov 19, 2016

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try to reset your preferences: Reset After Effects Preferences

other than that I would suggest you contact support directly: Contact Customer Care

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New Here ,
Jun 11, 2018 Jun 11, 2018

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I had a similar problem, but after running ctfmon.exe the problem was solved. ctfmon.exe can be added to startup if it was previously disabled.

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