Lightroom not importing

[scott_mo]

Lightroom will not import or sync and update folders. See greyed out folders. I've tried reseting the preferences as recommended by another thread. Files are .NEF raw files. I'm running it on a mac. Software and OS are updated to latest versions.

Please help!!

[dj_paige · Accepted solution]

The message that there are no photos or videos to import indicates that all of the photos/videos found by synchronizing have already been imported into Lightroom, and so they should not be imported a second time.

You want to go to the Library Module, click on All Photographs on the left, turn off all filters, then search for one of these photos by file name, and then once you find it you will know what folder it is in, and you can perform whatever tasks you want on this photo.