Why won't audio play?

[mattholmes83]

We just purchased Adobe Premiere Elements and I'm playing around with it to test things out. In so doing, my video is playing, but I can't seem to get any audio. I've imported several different video clips, all of which have sound, but no audio plays through Premiere Elements. As a last ditch, I had our company IT guy take a look and play with it, but he was stumped as well. Is there some mystery setting that I need to activate to be able to hear my video? Thanks!

[Steve Grisetti]

I assume you're talking about the audio the accompanies a video clip.

What model of camcorder is your video coming from and what format and resolution is the video? How long is your video cilp?

Which version of the program do you have on what operating system?

Do you also not hear audio when you add a WAV file audio clip of any kind?

[mattholmes83]

Thanks for your help. I re-ingested those video clips and they still didn't work. So I shot some new video, ingested that and now I'm getting audio. I'm guessing this was just a matter of some corrupted video files. Although the audio did play out in Windows Media Player for those videos, so I have no clue. Thanks again!

[Steve Grisetti · Accepted solution]

Please mark this question as correctly answered, Matt.