Cannot open new or convert projects in RH7

[roberts_234]

I'm having a heck of a time getting RH 7 to work correctly. When I try to open a project that was created in RH5, I get an error that says:

quote:

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Runtime Error!
Program: C:...
This application has requested it to terminate in an unusual way.
Please contact the application support team for more information.

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Then the program crashes.

If I then try to open the project again, I get a message that reads "The parameter is incorrect." and then RH crashes.

Basic computer info:
*XP
*Plenty of memory
*Have administrator rights
*RH5 ran with no problems
*Working in RH HTML
*RoboSource no installed
*Group, not individual license
*Using Dreamweaver to create HTML files to import
*Others in my office haven't had any problems opening much more complex RH5-created projects in RH7

Things I have tried but have failed:
*Update RH: same errors as original
*Uninstall, reinstall, update: same errors as original
*Rename .CPD and reopen: same errors as original
*Rename .CPD & .XPJ and reopen with .HHP: opened in RH5, saved, closed, crashed as it closed
*Open using different administrative user: same errors as original
*Create new project, import newly-created HTML files, generate help, save, close, reopen: same errors as original
*Open sample project, import HTML files, generate help, save, close, reopen: get "parameter is incorrect" error, but opens project
*Open sample project, create new topic, generate help, save, close, reopen: everything seems to work correctly

I'm sure I've missed a few things I've tried, but that's the bulk of them. Anyone have any ideas how I can fix this issue? TIA!

[MergeThis]

See if Snippet 73 on Peter Grainge's site helps at all.


Good luck,
Leon

[roberts_234]

quote:

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Originally posted by: MergeThis
See if Snippet 73 on Peter Grainge's site helps at all.

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I'll take a look when I can, but the page seems to be down at the moment. Thanks!

quote:

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Originally posted by: Gravenstein
It sounds like one or more of your topics is corrupted somehow. You said you were "Using Dreamweaver to create HTML files to import." Perhaps this is the issue?

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I suppose it's possible, but I created brand-new HTML files for my test, since I was worried the old ones might have gotten corrupted by RH5's messy code. I would really hate to have to create everything in RH since I don't find it as responsive as Dreamweaver.

Thanks. I'll play with that idea. Any more thoughts on this?

[Gravenstein]

It sounds like one or more of your topics is corrupted somehow. You said you were "Using Dreamweaver to create HTML files to import." Perhaps this is the issue?

G