Premiere Elements 15 Stopped Working

[billbyrnes@live.com]

When I shut down Premiere Elements 15, the hour spins for a few seconds after the program closes and I get an error in the windows 10 log that says Premiere Elements 15 stopped working.

Source
Adobe Premiere Elements 15

Summary
Stopped working

Date
‎11/‎11/‎2016 2:24 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: PremiereElementsEditor.exe
Application Version: 15.0.0.0
Application Timestamp: 57cd94f4
Fault Module Name: MSVCR120.dll
Fault Module Version: 12.0.40649.5
Fault Module Timestamp: 56bc00d3
Exception Code: c0000005
Exception Offset: 000000000003c373
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 267b
Additional Information 2: 267b2667622389525d840a701e510a46
Additional Information 3: da38
Additional Information 4: da380d594bf158cf32a5eb9547c0ed4a

Extra information about the problem
Bucket ID: a1f2426fc39ffc118aa44ac00547a957 (120566877068)

I ran sfc /scannow, and no files are corrupt.

Has anyone seen this before?

Bill Byrnes

[Sandeep Singh]

Hi Will,

Thanks for posting on the Adobe forums.

Please try the following steps:

Install Microsoft Visual C++ Redistributable for Visual Studio 2012

1. Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.
2. Restart your computer.
3. Launch Photoshop Elements, Adobe Premiere Elements, or Elements Organizer.

Regards,

Sandeep

[billbyrnes@live.com]

Thanks for trying to help, but this did not work. Same problem.

Bill Byrnes

[LariosoDog]

Did a quick test today - just opening project, made two splits and deleted and removed hole and saved and exited.

No crash.

But viewing log there is a crash file from Premiere that might be of interest for the crash I had.

Seemed extensive with stack info and stuff.

But don't know where to post such long files?

That previous above was only from event viewer in windows.

[LariosoDog]

Exactly the same I've got - not while running, just when exiting.

So I think Adobe need a report on this - but don't know how to report - even asked the question earlier without respone.

I will try and repeat, but basically I just cut out some video and deleted hole, and I also have some still images last.

Just the very first attempt, so nothing lost of value - but would be good if attended to by Adobe.

[LariosoDog]

Here is my report from a week ago

Log Name:      Application

Source:        Application Error

Date:          2016-11-06 18:46:18

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      LarsMusik-PC

Description:

Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4

Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

Exception code: 0xc0000005

Fault offset: 0x000000000003c383

Faulting process id: 0x1158

Faulting application start time: 0x01d23816a37d92c4

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe

Faulting module path: C:\Windows\system32\MSVCR120.dll

Report Id: eb18b172-a448-11e6-a1c2-a4badb035e47

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-11-06T17:46:18.000000000Z" />

    <EventRecordID>47132</EventRecordID>

    <Channel>Application</Channel>

    <Computer>LarsMusik-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PremiereElementsEditor.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd94f4</Data>

    <Data>MSVCR120.dll</Data>

    <Data>12.0.21005.1</Data>

    <Data>524f83ff</Data>

    <Data>c0000005</Data>

    <Data>000000000003c383</Data>

    <Data>1158</Data>

    <Data>01d23816a37d92c4</Data>

    <Data>C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe</Data>

    <Data>C:\Windows\system32\MSVCR120.dll</Data>

    <Data>eb18b172-a448-11e6-a1c2-a4badb035e47</Data>

  </EventData>

</Event>

Slightly different version of my MSVCRT120, but sure it's same error since just 0x10 bytes offset away.

So not dependent on redistributable, as I see it.

Plausible cause destructor in editor cleaning up resources using an invalid pointer to an object.