New Here
,
I have just newly installed RoboHelp X5 for .NET on my
Windows XP, SP2 PC with Opera 9 (default) and Internet Explorer 6
SP2.
When I click the first or second item in the "Help" menu of RoboHelp, nothing happens
. I.e. it looks as if the IE was trying to do
something. But nothing is visible on the screen.
The same behavior I get when I try to test the Context-Sensitive help of a tiny FlashHelp or WebHelp project. Below I describe what I do, perhaps I'm missing something important.
1. Install RoboHelp X5 Pro.Net
2. Start RoboHelp
3. Click the first item in the "Help" menu.
Results:
Just nothing happens. This behavior is true for ALL help that seems to use a browser.
We have tried on several machines. Always the same nonsense. All PCs except mine use IE as default browser.
4. Create any Help-Project that relies upon a browser (e.g. WebHelp, FlashHelp). Just two topics. Project name in my case: FlashHelp
5. Generate the project and press "View Result". The result is displayed in the default browser (Opera 9 in my case). This is (astonishingly) ok.
6. Create Map-Ids for Context-Sensitive Help for the available topics in the project. Generate project.
7. Start "CSH-Test", choose the appropriate "FlashHelp.htm" and map-id-file. Press "Show Help".
Result:
Nothing happens. Obviously the Internet Explorer is trying to do something. But you don't see anything on the screen.
The same utterly disappointing result you get when you create a small C# application (derived from the example installed with RoboHelp).
By the way:
If I create a HTML-Help instead of a FlashHelp or WebHelp project everything works as expected, even my own C# application. For HTML-Help there are, however, much cheaper tools than RoboHelp. We want to use FlashHelp.
Comment:
I suppose that all this misbehavior comes forth from the same problem.
And as I can't open the online-help I cannot even try to figure out what could be wrong
.
Thanks a lot for any useful hint.
Walter
When I click the first or second item in the "Help" menu of RoboHelp, nothing happens
. I.e. it looks as if the IE was trying to do
something. But nothing is visible on the screen.
The same behavior I get when I try to test the Context-Sensitive help of a tiny FlashHelp or WebHelp project. Below I describe what I do, perhaps I'm missing something important.
1. Install RoboHelp X5 Pro.Net
2. Start RoboHelp
3. Click the first item in the "Help" menu.
Results:
Just nothing happens. This behavior is true for ALL help that seems to use a browser.
We have tried on several machines. Always the same nonsense. All PCs except mine use IE as default browser.
4. Create any Help-Project that relies upon a browser (e.g. WebHelp, FlashHelp). Just two topics. Project name in my case: FlashHelp
5. Generate the project and press "View Result". The result is displayed in the default browser (Opera 9 in my case). This is (astonishingly) ok.
6. Create Map-Ids for Context-Sensitive Help for the available topics in the project. Generate project.
7. Start "CSH-Test", choose the appropriate "FlashHelp.htm" and map-id-file. Press "Show Help".
Result:
Nothing happens. Obviously the Internet Explorer is trying to do something. But you don't see anything on the screen.
The same utterly disappointing result you get when you create a small C# application (derived from the example installed with RoboHelp).
By the way:
If I create a HTML-Help instead of a FlashHelp or WebHelp project everything works as expected, even my own C# application. For HTML-Help there are, however, much cheaper tools than RoboHelp. We want to use FlashHelp.
Comment:
I suppose that all this misbehavior comes forth from the same problem.
And as I can't open the online-help I cannot even try to figure out what could be wrong
.
Thanks a lot for any useful hint.
Walter
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