ADobe Presenter unable to create project folder and crashes.

[ASCECG]

I got a new computer yesterday, Windows 7. When I launched the app from Start button, it opens up, I hit record and then I get this error. Please help. Thanks

[davidchew]

Can someone reply to this? I have the same issue after having it installed on a re-imaged machine. Thanks.

[Jorma_at_CoSo]

David,

Are you having an issue with Adobe Presenter (in PPT) or Adobe Presenter Video Express?

[davidchew]

Hi Flyingj481,

It's in Video Express once I hit the record button.

Thanks,

David

[davidchew]

Also to add, I even tried removing the My Adobe Presenter Videos Published folder and it did recreate it but still gave this error. Thanks.

[Jorma_at_CoSo]

Are your graphics drivers up to date?

[davidchew]

Yes, they are but I can check again. Unfortunately, I won't be able to check for 2 weeks (since I'm out). Thanks.

[davidchew · Accepted solution]

The video graphics driver was updated. The issue was Adobe Presenter 11 folder under AppData\Adobe needed to be deleted since it was leftover from the previous image where our IT folks thought to "help" by copying it over.

It works now.