Redact error

[Guest]

Hi

I am using Adobe Acrobat Pro DC 2015 release on a Macbook running 10.12.1 Sierra.

I have had an issue on some documents when doing a redact. I have used the "Text and Images" option in redact and have highlighted the details I needed redacted. When I click apply, the system redacts the highlighted text but also goes through the document and redacts totally unrelated text as well. This does not always happens but it does happen always to the same docs. I am wondering if it is pdf doc related.

Anyone encounter this before?

[Guest]

How am I supposed to get issues resolved if nobody has an answer on the forums and that is the only option available for me. There is no phone or chat option.

[Test Screen Name]

Perhaps you chose the wrong product name, as you did with the forum. Chat and phone should be available for Acrobat Pro, but not (as you've chosen) Reader.

[Guest]

Cool thanks.. maybe that is the case. I will try again.

[Guest]

There are no Acrobat Pro options. Below is the list:

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[Test Screen Name]

Confusing. The product in this case is Acrobat, which is a term for Acrobat Pro and Acrobat Standard (the paid products)

[try67]

I moved your question to the Acrobat forums, as you're not using Reader... As mentioned, it's very important to select the right product name when asking for support.

It sounds to me like an issue with how the files were created, but it's very hard to say for sure without seeing some actual sample files.

[girijaAgarwal]

Request you to share the file on which you are getting this issue @ agarwala@adobe.com