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I recently bought a one-year ACC photography plan and need to enter my serial number. My ACC app shows that I now have a trial version of Photoshop CC installed but still have Lightroom 6,7 installed. How do I go about converting Lr 6.7 to the latest version of LrCC and licensing it and PSCC? To be clear I bought the license from B&H.
I have searched the help files and discussion topics to no avail. Perhaps I have been using the wrong terminology.
Thanks in advance.
Okay, I stumbled across the answer; While signed in to adobe.com I had to go to http://forums.adobe.com/search.jspa?q=redemption and enter the serial number to do it.. Thanks.
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Sign out of Lightroom 6.7. Then launch the CC app and sign in with the user ID that you used to purchase CC
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I did not buy the plan from Adobe. I do have an ID but it is the old ID I had with Lr 6.7 and with the ACC trial.
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Okay, I stumbled across the answer; While signed in to adobe.com I had to go to http://forums.adobe.com/search.jspa?q=redemption and enter the serial number to do it.. Thanks.
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If you used a serial number to "activate" Lightroom CC then you must be using Lightroom 6. You cannot activate the creative cloud version with a serial number. Do you actually have the dehaze filter available now?
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Yes, I have two licenses for Lightroom 6.x. The dehaze filter shows up in the "Effects" panel and works
When I finally found the answer in ACC Help, the "serial number" on the card was to allow me to "redeem" an ACC Photography Plan subscription. This was the first time I had seen "redemption" used to describe it. That was the cause for my confusion. The answers pointed me in the right direction. Thanks all for the help.
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kwdaves wrote:
Yes, I have two licenses for Lightroom 6.x. The dehaze filter shows up in the "Effects" panel and works
Don't you mean that dehaze shows up in the license that is the Lightroom CC 2015 license? There is no dehaze for licenses that are any version of Lightroom 6.
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Yes after entering the "redemption code" I now have Lightroom CC 2015 under my user ID. Previously I had two Lightroom 6 licenses- one an upgrade license from my original license and one a full license.
The card is actually folded over and glued together. Inside there are instructions to start the membership. It includes a link to www.creativecloud.com/redeem where the redemption code is to be entered.
My apologies. I did not think to tear the glued together card and check the back of the card for the instructions. Again thanks for taking the time to help me.
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You don't use your serial number with the creative cloud. Creative cloud activations are tied to your Adobe user name and password. You will have to go to your account settings and create a new username and password that is associated with the creative cloud subscription. Then sign into your creative cloud manager using that new username and password.