Can't instal any adobe product

[bettyu79337951]

Hello everyone.

I just reinstal windows7 in my computer. I downloaded CreativeCloud, I sign in to it, but I cant'd download any of the products i have(Photoshop, Illustrator, Lightroom).

It says : Installation Failed. The Learn more link shows me:

More Information, take me here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

I read this, I instal the update, restarted my PC several times, but still can't install anything.  So, my windows is brand new, it's up to date, but I still can't instal anything. I'm mad as hell, please help me.

[Tanusree · Accepted solution]

Hi,

Please follow the  below mentioned steps :

Uninstall Adobe Creative Cloud app.

Uninstall the Adobe Creative Cloud desktop application

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

"" Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features list. ""

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, it should launch Creative Cloud app.

You may also refer api-ms-win-crt-runtime-l1-1-0.dll

Re: api-ms-win-crt-runtime-l1-1-0.dll ...cannot install apps!

Let us know if this helps!

[bettyu79337951]

thank you, it finaly work