Can't update Flashplayer, help?

[dbstew10]

Trying to update Flashplayer and I get an error message every time. Can try for days and not get anywhere. I have also tried from 3 different places where I can get the download. Pop up when new version is found, adobe download site, and from my browsers add on page.

I have Windows 8, Firefox version 49.0.2 and currently Flashplayer 23.0.0.205.....new version available is 23.0.0.207    Here's a screen shot

When I click the Finish it just opens another page and starts over. can do this for hours and get no where.

Any one have any suggestions.

[_maria_ · Accepted solution]

Hi,

I'll need to get the online/web installer log files to troubleshoot.  Please upload the Adobe_ADM.log and Adobe_GDE.log files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

In the interim, the offline installer is posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier  page in the 'Still having problems' section.  This one should work, but please do provide the online installer log files so that we can troubleshoot the error.

Thank you.

--

Maria

[dbstew10]

Here's the link to the files you requested

Shared Files - Acrobat.com

[dbstew10]

used the offline installer and it updated..Thank you

[_maria_]

Thanks for posting the installer log files.  Do you use a proxy server?  To check in Firefox:

• Launch Firefox and navigate to about:preferences#advanced
• In the Advanced settings locate Connection (first option) and click the Settings... button
• Which radio button is selected?

If 'Use system proxy settings' is selected do you use some other software that may act as a proxy server connecting to the internet?

[dbstew10]

there is no proxy

[_maria_]

Thank you for confirming.