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Lightroom won't update

New Here ,
Nov 14, 2016 Nov 14, 2016

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Hi,

Last week I did an update for windows 10 and some how my Lightroom dropped back to version 6.0 and now it won't update.  I've tried uninstalling it and re-installing it several times with no success.  Any ideas?  I haven't had any problems with any of my other adobe apps updating, just lightroom. 

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Adobe Employee ,
Nov 14, 2016 Nov 14, 2016

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Hi Jennih,

Please refer the below direct download link for the latest update.

http://prodesigntools.com/swupdl/updates/oobe/aam20/win/AdobeLightroom-6.0/6.7/setup.zip

Lets us know if that helps.

Regards,

Mohit

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New Here ,
Nov 15, 2016 Nov 15, 2016

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Hi Mohit,

Thanks for your reply.  I tired out the link and tried to do the upgrade manually, but it still came up with an error message.  Any more ideas.

thanks

Jenni

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Community Expert ,
Nov 15, 2016 Nov 15, 2016

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What is the exact error message? Can you post a screenshot?

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New Here ,
Nov 15, 2016 Nov 15, 2016

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Here is the error message

Ligthroom upgrade error message.PNG

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Community Expert ,
Nov 15, 2016 Nov 15, 2016

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Click on the error log link and copy and paste the contents. That'll give us more clues.

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New Here ,
Nov 15, 2016 Nov 15, 2016

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When I tried that it just came up with

Your file was not found

It may have been moved or deleted.

ERR_FILE_NOT_FOUND

Not super helpful. 

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