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Cant reach german (or english) support chat. need reactivation of my seriel number.

New Here ,
Nov 16, 2016 Nov 16, 2016

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Hey Ive reinstalled my windows a while ago and forgot to deactivate my premiere elements on the old install. Now I cant reach the support chat to issue a reactivation. I hope somebody from Adobe in here can help.

Greetings

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Community Expert ,
Nov 16, 2016 Nov 16, 2016

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This is a user forum.  People that can do what you need don't show up here.

I think this is where you start.  There is a choice for activate and deactivate. 

https://helpx.adobe.com/support.html#/top_products

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