no error message but cannot export as HTML using Muse 2017

[zijiey40142275]

Last week my Muse was updated to CC2017, but then it could not export my site pages. There was not error message but the export folder was just empty. I tried to export to different folders, and even reinstalled the Muse, but it is still not working.

[Kratika Agarwal]

Hi ,

Please try below steps, and see if it works:

1. 1.       In Finder navigate to the following folder:

o   /Users/[username]/Library/Preferences/

1. 2.       Delete any existing ActionScript or Native Preference files:

o  /Users/[username]/Library/Preferences/com.adobe.AdobeMuseCC.2015.X

o   /Users/[username]/Library/Preferences/Adobe/Adobe Muse CC

1. 3.       Restart the machine and re-launch Adobe Muse CC (2017)

Thanks

Kratika

[KoDatt]

Hi, I'm having the same issue as the person who created the thread. But I'm on a PC, how do I delete the preferences in Windows 10?

[Preran]

1. Select the Windows Start button, and choose Run
2. Enter %appdata%
3. In the dialog box that opens, you should see the folder for your Muse version listed as com.adobe.AdobeMuseCC<versionnumber>

Thanks,

Preran

[XXXjuanitoskrshaXXX]

It doesn't work.
Any other suggestions?

Tahnks a lot!

Juan