Problems to open After Effects CC2017 (mac os 10.10.5)

[mdesi9n]

Hi everybody,

I did an update today from CC2015 to CC2017. (mac os 10.10.5)

Every time the same error message is coming:

After Effects can´t continue. Error while accessing the preference files inside "/Users/mdesi9n/Libary/Preferences/Adobe/After Effects/14.0". please verify the file permissions and try again.

Everybody has a solution for this problem?

And by the way... I have already try to open the program under another user.

there AE is working. I don´t know why?!?

And the chat had broken up, when I changed the user an my MAC

Thanks for any suggestion 🙂

Cheers Marti

[Szalam · Accepted solution]

It's a permissions issue. Go into the .../Library/Preferences folder and change the Adobe folder AND ALL CONTAINED FOLDERS to be read/write.

Alternatively, just rename the Adobe folder to AdobeOLD. Then, once you start AE up again, it'll work. That being said, it will also create a brand new, default set of preferences, so try the first option first.

[mdesi9n]

Thank you that worked :-))))

[Szalam]

No problem!