Dreamweaver CC (2017) trial won't start

[esthere71068848]

I'm unable to locate any thread on this topic, so I'm starting a new one.

I recently downloaded the Dreamweaver CC (2017) trial and manage to install the app and Creative Cloud. However, the app just won't start - the Adobe Application Manager login page is loading on an endless loop.

What should I do? I'm on OS X El Capitan.

[lnayal]

Hi Esther,

We haven't seen any other user facing this.

Can you please sign out from creative cloud and restart your machine once?

After restart try sign in again and check if Adobe Application Manager login page works.

thanks,

Lalita

[esthere71068848]

Hi Lalita

I have signed out, uninstalled and reinstalled several times, inc. machine restart. The problem still persists.

Help!

Thanks.

[lnayal]

Please provide some more information

1. How did you sign in?

2. Do you see creative cloud being logged in with your Adobe Id?

3. Do you have any other CC product? If yes, do you see same problem with them?

[esthere71068848]

I signed in via Creative Cloud.

Yes, I was logged in.

Yes, Acrobat DC. Able to open prog with issues. Only DreamWeaver with issues.

[lnayal]

Can you please try restoring preferences once for DW?

Unusual behavior in Dreamweaver? Try restoring preferences.

[esthere71068848]

Restoring or resetting preferences does not help as I'm not even able to open the Dreamweaver program.

Found a workaround though. I uninstalled Dreamweaver, then opened Acrobat DC and logged in from there through the Adobe Application Manager login page. After that, I opened Creative Cloud and logged in to my account to download Dreamweaver (again). I'm now able to open the program. I'm wondering if there was syncing issue?

Nevertheless, thanks so much for your patience and assistance.