After Effects won't launch

[ediran0070]

After effects won't launch.........

[Szalam]

Looking at the thread from which this was branched, am I right in guessing that you are running AE 14.0.1?

What happens when you try to launch it?

Do you get errors? If so, what is the exact text of each message?

Does it hang at a certain point?

What OS do you have?

What system specs?

When was the last time it worked? What version was that?

[ediran0070]

- Yes, I updated from, 14.0 which was fine. I rolled back to it and it has the same issue.

- It does not even go past the splash page / loading.

- "Adobe After Effects CC 2017.0 has stopped working. The problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

- Windows 10. Update installed 11/9 "Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3200970)."

- System specs:

System Information

------------------

      Time of this report: 11/17/2016, 13:14:03

             Machine name: DESKTOP-AG48F2E

               Machine Id: {6A8824A4-92B6-4242-96D5-9311E89C5356}

         Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100)

                 Language: English (Regional Setting: English)

      System Manufacturer: Dell Inc.

             System Model: Precision Tower 7910

                     BIOS: A12

                Processor: Intel(R) Xeon(R) CPU E5-2643 v4 @ 3.40GHz (24 CPUs), ~3.4GHz

                   Memory: 131072MB RAM

      Available OS Memory: 130994MB RAM

                Page File: 6699MB used, 143750MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

Card name: NVIDIA Quadro K2200

       Manufacturer: NVIDIA

          Chip type: Quadro K2200

           DAC type: Integrated RAMDAC

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_10DE&DEV_13BA&SUBSYS_109710DE&REV_A2

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: 69559 MB

   Dedicated Memory: 4062 MB

      Shared Memory: 65497 MB

       Current Mode: 2560 x 1440 (32 bit) (59Hz)

[loepzuiver83]

I have the same issue.

[Szalam]

It sounds like you got a Windows update that messed After Effects up.

Can you try CC 2015.3 and CC 2014 to see if they work?

[loepzuiver83 · Accepted solution]

Got if fixed trough Adobe remote help. My virus scanner was blocking AE.

[Szalam]

Thanks for following up! Was it AVG? If not, what was it?

[loepzuiver83]

Emsisoft Anti-Malware

[ediran0070]

Most virus scanners / malware software is doing it. Emsisoft is not even allowing the user to allow AE to run. I am now using Webroot now and although it does warn you that AE acting as malware (since Adobe Creative Cloud collects our info), it allows you to allow it to continue running.

I've tested AVG, McAfee, Bit Defender, Emisisoft, and Webroot. They are all giving the same warning.

[Szalam]

Does turning them off solve your problem too? (If so, please mark loepzuiver83's answer correct so other folks who come to the forums can find the solution more quickly.)

[MS_Media]

I am having the exact same issue and with Premiere Pro as well