Unable to export pdf over 10MB

[wesleyb36692965]

Olá Equipe Adobe. Estou tentando converter arquivos PDF acima de 10MB via web e executável e todas as vezes acusa erro por conta que o arquivo deve ser muito complexo ou muito grande. Pelo que vi no fórum, seria possível converter arquivos até 100MB.

Por gentileza, podem verificar? Se continuar com este erro, o serviço de Export PDF não supre a minha necessidade. Assim, sendo necessário cancelar o plano e procurar o ressarcimento do investimento.

Aguardo o retorno atenciosamente.

Wesley Brianez

[Adorobat]

Hi wesleyb36692965,

Could you please try logging out from the Web Browser/Application, login again, then try the conversion and see if that works.

Also, confirm the error message you are getting while trying to convert pdf.

I tried to replicate the issue but the issue is not reproducible at my end.

[wesleyb36692965]

Hello Adobe's team... Firstly, sorry about portuguese ansking. Let me explain inenglish now.

Thank you for quickly repling but unfortunately, your idea did'nt worked... The problem still happenning.

Here i attached the picture of error (in portuguese), wich means "An error occurs that stoped PDF processing issue".

This newest test was done with an 18MB file...

Best Regards.

[Adorobat]

Hi wesleyb36692965,

Could you please try "Create PDF" or "Combine Files" option using this link: https://cloud.acrobat.com/convertpdf   and see if error message appears. 

[wesleyb36692965]

Hello guys.

I tried it and look the follow images that show me, in the 2 options ("CreatePDF" and "CombineFiles") requesting purchase another plan..

But i don't want purchase nothing else. I already pay for this service (convert my pdf files)..

Best Regars..

[Adorobat]

Hi wesleyb36692965,

I have checked the details under your account and your subscription is active.

Could you please try with another Web Browser like Google Chrome/ Internet Explorer/ Mozilla Firefox?

Copy this URL - https://cloud.acrobat.com/exportpdf  and paste it in in the address bar of a browser and see if that works.

[wesleyb36692965]

unfortunately.. i tried but didn't work..

Any furhter information?

Chrome Failure:

EDGE Failure:

IE Failure:

best regards