So, since I updated to the new AE CC 2017 I have been having some problems, especially with my Red Giant plugins.
I have updated to the newest versions of Primatte Keyer, denoiser and Colorista.
With Primatte keyer I can't sample, when I do it doesn't sample the green or blue, it just creates artefacts.
In the picture bellow, I selected the green and that is as far as I get with it.
If I use the auto option and it does ok but as soon as I try to clean the BG or my subject it messes everything.
As for colorista and denoiser, I have issues when I use the sliders to change the values. It freezes everything for a few seconds then the mouse goes crazy. It happens every time. I have reinstalled AE, the plugins, cleaned the registry and so on.
Thanks.
1 Correct answer
Hi Rick,
I solve my problem updating to windows 10.
It worked perfectly!
5
Replies
OS? I'm assuming the purple stuff in the foreground is the mess that's being created. Your clip is awfully contrasty..
From a screenshot of your screenshot with all modified properties revealed. Just used the Select, Clean BG, Clean FG buttons. OS X 10.11.6, Mac Pro, AE CC 2017 14.0.1.5, Primate 5.1.3:
Pressed the U key twice to reveal all modified properties...
The look of the image is after I select the green. The original looks like this.
I am using windows 8.1, I have been using Primatte keyer for a few years, i only got these issues after the update.
when i use the select Background this is what i get
It samples a greyish instead of the green.
When i use the sample tool this is what i get
But once i try to use the Clean FG it messes up and goes crazy like the second pic.
I'm getting a very similar color sample but it's keying just fine. 
If you still have an earlier version of AE try the same clip there. I can't reproduce your problem on a Mac. I'd contact Red Giant if you have done so.
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