LR issue

[Reza8179]

Hi,

when i open up my LR is freeze and non responding. I uninstall the LR and tried to install back via cloud. Since 2 days ago i have getting the same error as it cant even go to 1% when updating or installing LR.

The error i got is

"update failed"

error on temporary file location. if the problem persist contact customer support. (-70)

Can somebody help me.

Reza

[F. McLion]

Download LR6.0 as well as the latest update 6.7 from here and install 6.0 first and then the update to 6.7: Install Photoshop Lightroom

When LR freezes again, try to deactivate the GPU acceleration: Adobe Lightroom GPU Troubleshooting and FAQ

[Reza8179]

Thanx will try this later..

[Just Shoot Me]

What kind of computer are you using and what operating system.

If a Mac did you recently upgrade the OS to Sierra?

[Reza8179]

im using win 10.. before this it was working fine. after win 10 auto update then ONLY my LR affected

[Just Shoot Me]

Then it has something to do with the Win 10 update. More than likely a permissions problem. The update changed the folder/file permissions on a folder LR uses to either store or apply the update. This is going to be more of a problem in the future as both Windows and OS X get more restrictive in permissions to try and keep the users safe.

Check your Username folder, C:\Users\YourUserName, to see if you have, your username has, Full Control and make sure it is apply to child objects.

[Reza8179]

im  still unable to rectify the problem. do u know how to cancel the plan as i have subscribe the 1 year plan for LR. Need to cancel it .. damn tried everything already.

Thank you.

[F. McLion]

Please let us know the status and what you tried.

- Successful Reinstall ?

- Deactivated GPU ?

- What exactly and when does it stop working ?

- Any messages ?