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Can't print PDF to HP Printer

New Here ,
Nov 19, 2016 Nov 19, 2016

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HI,

I created an 11x17 doc in InDesign. I print to PDF. Try tp print to my HP Printer and I can't print 11x17. It seems to default to 8 1/2 x 11. Tabloid or 11x17 is no longer and option.   Any suggestions? This used to work just fine.   Using InDesign CC 2015.


Thanks,

D

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Community Expert ,
Nov 20, 2016 Nov 20, 2016

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You wrote, you printed to PDF. It is better to export as PDF.

Can you print other documents from other applications? Can you print other documents?

If yes, it is a problem with your created PDF. Make the PDF via export as PDF only.

If no, it is a problem with your printer or your computer, try to update the printer driver or reinstall the printer.

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New Here ,
Nov 20, 2016 Nov 20, 2016

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Hi Willi,

I will try this.. Thanks, Darlene

What is strange is I was able to print once and then not again.

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New Here ,
Nov 20, 2016 Nov 20, 2016

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Exporting to PDF did not work

Removing printer driver and reinstalling printer driver did not work.

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Community Expert ,
Nov 20, 2016 Nov 20, 2016

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If exporting does not work, the problem is on InDesing's side.

If any document fails you have a problem with InDesign working properly.

If only this one single or similar documents fail you have a problem with the current document.

Do you have any non-Adobe Plugins installed?

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New Here ,
Nov 21, 2016 Nov 21, 2016

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not sure on the plug in's. I use so may different apps. I think it might have something to do with Adobe Acrobat DC. I'm going to try removing things one by one...

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