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How do i uninstall an app that did not install correctly

New Here ,
Nov 19, 2016 Nov 19, 2016

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MY PREMIER PRO IN CREATIVE CLOUD DOES NOT HAVE AN OPEN BUTTON .

iF i TRY TO UNINSTALL IT GETS AN ERROR FILES NOt FOUND

hOW CAN i DO A CLEAN INSTALL

TX

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Nov 20, 2016 Nov 20, 2016

Sign out of your account... Uninstall... run the Cleaner...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

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Community Expert ,
Nov 20, 2016 Nov 20, 2016

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Sign out of your account... Uninstall... run the Cleaner...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

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New Here ,
Nov 20, 2016 Nov 20, 2016

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Hi Thanks for the feedback/suggestion however Premier can not be un-installed inside Creative Cloud app ( error no

files found). Outside app premier do not appear in programfiles or add remove programs

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