AE CC 2017 doesn´ start on osx 10.11.6

[josipb46072026]

Hi,

After Effects CC 2017 doesn´t start with osx el capitan (10.11.6)
What should I do.

System:
Mac Book Pro (2013, Begin)

2,7 Ghz Intel Core i7

16 GB

Intel HD Graphics 4000 1536 MB

Thanx

[Roei Tzoref]

make sure you are installing the update 14.0.1 that is supposed to deal with many issues with Mac systems including crashes at startup. if this still does not resolve it let us know and we can try other things.

[josipb46072026]

thanx, but it is 14.0.1 (download 11-21-2016) and it is something about authority/preferences?

[Roei Tzoref · Accepted solution]

do you get some sort of error message? if it's permission issue read this:

fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

[josipb46072026]

thank you! it works. Permission issue!!!