Unable to recognize upgrade

[samp55161518]

have a mac and I use Safari and Chrome. Installed update through Adobe web site and it does not work even though it says I have the latest update

[_maria_]

Please ensure Flash Player is enabled in the browser:

Enable Flash Player for Safari

Enable Flash Player for Chrome

[Guest]

latest version is installed, flash is enabled. However it does not work, neather in chrome, nor in firefox. Windows 10 is installed on the computer.

The funny thing: if i start any browser via Teamviewer, everything is fine. Then my mom restarts her computer, whooop none of the browsers seem to know adobe flash. Why?