Import in CC showing only generic CR2 thumbnail

[jimschwartz]

When I select Import and select my camera, I see a field of generic CR2 thumbnails instead of thumbnails of the images on my camera. If I proceed with the import, I get a spinning beach ball that never stops.

I'm running Lightroom CC 2015.7 Release Camera Raw 9.7 on an iMac running MacOS Sierra 10.12.1.

Any help would be appreciated.

Thanks,

Jim

[Mohit Goyal · Accepted solution]

Hi jimschwartz,

You can try few's things to fix this issue.

1. Reset Lightroom preferences back to default.

Refer: Preference file and other file locations | Lightroom CC and 6

2. Uninstall the Lightroom, restart your machine and then reinstall it from the creative cloud desktop app.

Let us know if that helps.

Regards,

Mohit

[jimschwartz]

Thanks, Mohit. Uninstalling and re-installing worked.

Jim

[Mohit Goyal]

Wow, your welcome.

Regards,

Mohit