color problems upon saving (closing) a file in Adobe PS Sketch

[CitrusTree]

I created this artwork using my ipad pro.  This has happened to several of my files when trying to reopen or move.  I had one file with hours and hours of work into it and when I opened it back up to continue the following day I got this same problem.

[Sue Garibaldi]

Hi CitrusTree.

What version of the app are you using? (Tap Settings, then About Sketch.) And what version of iOS?

I had this exact comment from someone yesterday and he's using quite an old version of the app and not the current version of iOS (there were random problems with 10.0.1 and 10.0.2); before yesterday I'd not heard of this occurring.

Will you let me know?

Sue.

[CitrusTree · Accepted solution]

3.4.1 sketch

10.1.ios

[CitrusTree]

10.1.1  ios

[Sue Garibaldi]

CitrusTree.

Thanks. The person I heard from yesterday is using the same version of Sketch; it's quite old. When you have a minute can you update to v4.0.2 and let me know if that resolves the color problems you're having.

Sue.

[CitrusTree]

can i update directly from the app somehow?

[CitrusTree]

or do i remove the app and re download?

[Sue Garibaldi]

CitrusTree.

No. Don't uninstall the app.

I would suggest making sure your work has synced (you can check in Settings by tapping on the field with your name in it). If it's not synced, let it sync over wifi, then close the app, then go to the AppStore app... The Sketch update should show up when you tap on Updates (in the lower right corner of the app), just tap Update.

Sue.

[CitrusTree]

thank you so much!  so helpfpul...I will keep you posted

[Sue Garibaldi]

CitrusTree,

You're welcome. Let me know if it doesn't solve the problem and I can have one of our engineers take a look after the holiday weekend.

Sue.