Cannot cancel Creative Cloud

[kamalt78847738]

I have been trying to cancel my AUTO RENEWAL of Subscription to ADOBE CREATIVE CLOUD, but cannot do it.

ADOBE has made it very difficult to cancel the subscription and take you through a complicated process and having to contact Support for cancellation. The PHONE NUMBER GIVEN DOES NOT EVEN  EXIST. 

I tried sending them a note  on 25th October 2016. I got a message that my case number is 0220079922. After that there is no communication .

I am now considering cancelling my Credit Card to prevent ADOBE from skimming off another month's subscription.

I find many similar complaints on the Forum.

Stop CHEATING your customers !!

[MeenakshiNegi]

Moving this to Adobe Creative Cloud

[kamalt78847738]

But I still do not see an express confirmation from ADOBE saying THE REQUEST OF CANCELLATION has been accepted. Why do you beat around the bush. Why don't you clearly , expressly and unequivocally tell me that " my request for cancellation of SUBSCRIPTION TO ADOBE   CREATIVE CLOUD has been accepted AND THAT my Credit Card will NOT BE CHARGED" AND I WILL N OT BE CHEATED AGAIN.

Your apologies and Case No. DOES NOT help me. Last time I was told my request for cancellation has been cancelled.

Confirm that the subscription "has been cancelled" and I will "not be charged".

[KanikaS]

Hi Kamalt78847738,

Kindly allow us some time.

I have asked the concerned team to contact you.

[kamalt78847738]

But I still do not see an express confirmation from ADOBE saying THE REQUEST OF CANCELLATION has been accepted. Why do you beat around the bush. Why don't you clearly , expressly and unequivocally tell me that " my request for cancellation of SUBSCRIPTION TO ADOBE   CREATIVE CLOUD has been accepted AND THAT my Credit Card will NOT BE CHARGED" AND I WILL N OT BE CHEATED AGAIN.

Your apologies and Case No. DOES NOT help me. Last time I was told my request for cancellation has been cancelled.

Confirm that the subscription "has been cancelled" and I will "not be charged".

[Rajashree Bhattacharya]

Hi Kamalt78847738,

Apologies for the experience that you had to face, the issue has been taken care of & updated in case number 0220079922.

Regards

Rajashree

[kamalt78847738]

But I still do not see an express confirmation from ADOBE saying THE REQUEST OF CANCELLATION has been accepted. Why do you beat around the bush. Why don't you clearly , expressly and unequivocally tell me that " my request for cancellation of SUBSCRIPTION TO ADOBE   CREATIVE CLOUD has been accepted AND THAT my Credit Card will NOT BE CHARGED" AND I WILL N OT BE CHEATED AGAIN.

Your apologies and Case No. DOES NOT help me. Last time I was told my request for cancellation has been cancelled.

Confirm that the subscription "has been cancelled" and I will "not be charged".