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I hope someone can help me.
I was unable to sign into the Cloud Desktop App. I tried numerous times. I reset my password, and tried numerous times again with new password, to no avail. I am able to sign into Light Room and Photoshop with the new password, but still cannot sign into the desktop app. Does any one have an idea what the problem might be?
Thank you so much for your help.
you'll see a warning that usually will block your from uninstalling the app while you have cc programs installed.
if you want to uninstall:
uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc d
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what exactly do you see when trying to sign in?
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Thank you so much for responding
It tells me the following:
" You have been signed out. Unable to authenticate your Adobe ID. Sign in again with your Adobe ID and Password to continue using Adobe apps."
What is strange is I can sign in and out of Light Room and Photo Shop and the Adobe site with no issues.
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Hi David,
Please refer to the help document below:
https://helpx.adobe.com/creative-cloud/kb/signed-out-sign-in-required-error-248.html
You may also refer to the threads below where the issue has been addressed:
https://forums.adobe.com/thread/1324087
https://forums.adobe.com/thread/1329447
https://forums.adobe.com/thread/1385917
Regards,
Sheena
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Can I uninstall the Adobe Cloud desktop app and reinstall it without affecting my installations of Light Room and Photo Shop?
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you'll see a warning that usually will block your from uninstalling the app while you have cc programs installed.
if you want to uninstall:
uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)
use the desktop app to install your cc programs/trials