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Multiple Record Mail Merge will not work since 2017 Update

Explorer ,
Nov 24, 2016 Nov 24, 2016

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I have a mail merge of about 135 people. The data is in Excel which I have turned into a comma separated file (CSV).  I then loaded this file as the source and went through the basic settings.  But when I tell it to merge it creates one merge per page instead of loading multiple records (in this case 25 records) on one page.  The only thing I have changed is the update to inDesign and I have been doing it the same way for over 6 years.

I have attached some images that show my inDesign version and the settings I am using.  I hope you can help me cause this is due in less than 24 hours.

Kim Huff

indesign-version.JPG

indesign-mailmerge-1.JPG

indesign-mailmerge-2..JPG

indesign-mailmerge-3..JPG

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Nov 24, 2016 Nov 24, 2016

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Hi Kim,

Can you share a sample CSV file so that we can test it at our end as I tried to reproduce the same and it works fine here. Also share your workflow.

Regards,

Om

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Explorer ,
Nov 24, 2016 Nov 24, 2016

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Hello Om,

I have emailed these files to the email address you gave me. I hope you can figure it out cause I have less than 12 hours to deliver and I still need to print!

Sorry to bother you on Thanksgiving, but WOW I am glad you are available.

Happy Turkey Day to all those at Adobe... you all ROCK!!

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Explorer ,
Nov 25, 2016 Nov 25, 2016

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Om,

Just thought I'd let you know that one of the other Adobe specialist heloped me fix the issue. I guess the file itself was corrupt some how.  but it all worked and I was able to get everything printed.

Kim

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Nov 25, 2016 Nov 25, 2016

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Hi Kim,

Thanks for the confirmation.

Regards,

Om

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