Rendering error while writing to file in After effects CS 5

[Morriswald]

Hi

I have a problem with After Effects CS 5 on Windows 7 64 bit.

When I try to render out quicktime formats in After Effects I get an error message:

---------------------------

After Effects error: Rendering error while writing to file "E:/ . Unable to open file. (-1610153459)

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Rendering  to other drives, like C: or D: works fine but as soon as I try to render to the E partiton

I get this error.... It must have something to do with permissions on that partition.

I dont want to reinstall windows,- any help would be wonderful.

[Morriswald]

I am using latest quicktime.

[Mylenium]

What exactly makes up your E: drive? Have you already checked the user privileges and file ownership settings? I tend to agree with you asessment, but that realyl is something you must fix in the operating system...

Mylenium

[Morriswald]

Yes I checked the user privileges, but I am not sure how to check the file ownership settings?

Thanks for the fast answer.

[Mylenium]

http://aeerrors.myleniumstuff.de/?page_id=986

Mylenium

[Octobit1970]

Hi!

Right click on the folder, then properties -> security

you should do this as the administrator, and make sure any users that will be needing access are listed.

[Morriswald]

Thanks for the answers.

Somehow I was able to solve the problems . I formatted the hdd drivers and re-made the partitions .

The problems was still there if I installed windows with the old partition information, I had to remove the partitions and re-install

Windows, - then it worked fine.

[Mylenium]

Yes, that may happen. Different Windows versions use slightly different sub-versions of NTFS plus allocate different hidden sectors on the disks. That may indeed cause weird side effects in the physical drivce mapping, if no reformat is done on install. Anyway, glad you resolved the issue.

Mylenium

[richrama]

Just wanted to add that I had this render occuring on a mapped network drive (on an isilon), and found the solution by remapping my drive through the server's IFS path.

"Weird side effects" is right!

r

[RoFz_55]

Same problem here.

After Effects 10.0.1.19

Apple Quicktime 7.6.9 (1680.9) (tried with different versions of Quicktime, since 7.0)

Windows 7 Professional/Ultimate 64 bits (with and with Service Pack 1)

We're getting the same error when trying to render to Quicktime files using network shared folders as a destination:

Unable to open file. (-1610153459)

The funny thing: it only happens when there are at least two shared folders mapped on the workstation, and the destination folder used for the rendered movie is not the first one.

If we have only two mapped drives, F: and G: for example, and we try to render something to F:, everything works fine and no error is showed. But, when the destination is the G: drive, rendering never works, the error is showed, but a zero-byte file is created in F: (!!). ODD! If we remap F: drive with a different letter, but a letter BEFORE G:, the problem always happens. If we remap drive F: to any letter AFTER G:, making G: the first available network drive, rendering works. Also, simply unmapping F: and leaving G: as the only connected network folder makes render to work.

We do not have a D: drive in our Windows 7 workstations, they are all C: only.

It is a 100% reproducible problem. We tried with three different Active Directory networks and workstations. It has all of the features of a software bug. By software i mean After Effects.

We tried logging a support ticket with Adobe this morning, but had not heard anything from them yet regarding the situation. And to note: the Adobe guy who provided support asked me to re-format my network shared folders as a solution, which is clearly not the solution, since it happens with different file servers and different workstations. Also, it is not a NTFS security permissions problem, because rendering works fine with any mapped drive, as long as they use the first letter available after the local disks and DVD-ROM. BTW: who could be possibly that insane to ask a customer to reformat three production file servers?

Any help would be appreciated.

Cheers!

[Octobit1970]

Hmm that's sounding pretty wierd. If you are running Linux on the file

server, try tweaking your SMB. If windows, disable your anit-virus on

the affected machines. On the shared folders, try seeing if the

problem occurs when access is set to everyone, then i'd try to turn

off UAC. I'm going to bet it's AntiVIrus. and you'll probably need a

fresh boot to check.

This does not sound like an adobe problem, it happens with other soft

too, I think there is something in the windows unmanaged code that FU

when folder redirects are used.

[RoFz_55]

Weird, indeed, but not that much since it is 100% reproducible.

No linux on the fileserver. Happens with both Windows Server 2003 and 2008 versions running on the file server. They are fully patched. It also happens when a local workstation's shared folder, such as C:\Temp or any other, is (re)mapped on this same workstation.

Problem also happens when the Shared Folder has Everyone, Full Control permissions on its root. Also, i would like to emphasize that is not a filesystem issue with the fileserver, since render works fine when the destination folder uses the first available letter or when it is the only mapped drive on user's computer.

Tried with and without UAC disabled, same behaviour. Tried also with workstation users in the local Administrators group.

It's not Antivirus either. Tried with three different fileservers, two of them run Symantec Endpoint Protection, and one of them runs no antivirus at all. Tried also disabling antivirus software on both the workstation and the fileserver.

And, finally, it does not happen with other software, only with After Effects rendering Quicktime movies. Other codecs render perfectly, without any error.

After Effects is creating zero-byte files on the first available mapped drive, which is a clear indicator of a software bug to me, whether from After Effects or from Quicktime.

[Octobit1970]

Have you tried downgrading the quicktime server on your machine? All

this stuff runs via a server listening to a port on your system. It

may be an issue with the environment, but it's not specific to just

adobe, yet occurs with quicktime on other apps that use the same

server.Maybe windows firewasll or defender has changed? Assuming this

was working earlier. Have you tired disktools on the disk? Take the

same filename 0 byte file, and name some large file the same. see if

when you write to another section of the disk if you don't see the

same problem. I've seen disk errors affect CS5, probably why I am on

this list.

[RoFz_55]

As i posted previously, Quicktime was downgraded to several versions until 7.0.2.38. Even After Effects (given the conditions that it is using only one mapped drive or the first one as destination), can overwrite the zero-file and render Quicktime properly. It is not a disk or NTFS security settings problem and i would like to evaluate other options which could be causing this situation.

I just need to install a Windows 7 Professional, download all updates for it, install the latest version of After Effects CS5, download all updates for it, install Quicktime's latest version, join the computer to the domain, and reproduce the problem. So, it is not related to any changes being made to the workstation.

Would you have more information on how the communication between After Effects and Quicktime happens? Any ideas regarding overly-secured GPOs, maybe?

[Benohart]

Hi RoFz_55

If you are still out there did you ever find a solution to this issue?  We have the exact same issue in our environment.

I am so glad I found this post before I started messing with permissions etc, it's so easy to reproduce, we had a H: Drive mapped and an X: Drive.  rendering to X failed with Unable to open file. (-1610153459)

However after creating a new mapped drive G:  pointing to the exact same path, rendering worked!

Interestingly, rending Quicktime from Nuke also has this issue, so now I am thinking the bug is Quicktime and maybe not AE?

Any help would be greatly appreciated!

Thanks

Ben

[reepete]

That’s what I found.

I used the direct path rather than the virtual path and I was fine. I agree that this is probably a QT issue rather than anything endemic to AE.

I did not try re-mapping the drive, so I don’t know if creating another drive mapping would have solved my issue.

-p

[colvia]

I have same problem while export to mov but it works fine with AVI, mpg, etc.

my machine have 2 harddisks with same name ,eg: "Harddisk D:\" and "Harddisk F:\"

I got the -43 error when I check export video in quicktime pro,

here's the solution:

http://www.instant-registry-fixes.org/resolving-error-43/

try using different name for each harddisk and it will work fine.

[RoFez]

That may work for local harddisks. As stated previously by RoFz_55, the error happens with SHARED FOLDERS.

[Toomany3-KEeYrp]

I'm a little late to jump on this thread, but I have the same problem.  Has anyone come up with a solution at this point?  It happens with DNxHD exports/renders from AE or PR.  But I can export a PSD or TIFF sequence to the exact same drive just fine.

[reepete]

I had this problem as well

I was writing to a mapped drive "F" where "F" was an alias to c:\dev

When I changed the output path to "C:\dev\PathToMovieRenderLocation\" from F:\PathToMovieRenderLocation\" my movie rendered fine. I'd call this a bug

[Todd_Kopriva]

If you encoutner a bug, please report it here:

http://adobe.ly/ReportBug

[scott_hdz1]

I thought i'd add my situation. I'm getting the same error trying to render to a network drive. I can render fine locally, and I can also render image sequences to the network drive, it's only video files (QT, WMV) that give me errors. I'd also like to add that I get the same issue when rendering from Cinema 4D. This makes me think the issue has something to do with the OS or network setup.

[Lardbros]

We're still getting this... ONLY exporting to network drives, and ONLY with .WMV files. We haven't tried QT.

Any files we export to our C:\ drive or anywhere locally, work fine... any network locations, the .WMV files don't play. There is no error on exporting, and it's the same from AfterEffects, and Premier.

The file isn't getting written correctly, or the header is broken or something. The file won't play in Media Player Classic, but works in Windows Media Player on Windows 7, but not XP.

Clearly needs to be sorted out Adobe!!

It took a huge amount of time a few years ago to figure this issue out, but we've been waiting for it to be fixed for a loooooooong time!

CS5 and CS6 on Windows 7 Enterprise 64-bit

[NoMagnolia]

Am having this problem too: Windows 7 x64 SP1, rendering quicktime files only, and only when we're trying to render to a network share which is the last alphabetically in Windows's list.

Symptoms are similar to RoFz_55: most of our files are stored on a Linux share mapped to Z:\, but we also have other shares mapped to Y:\, X:\ etc (depending on the user). I can render Quicktimes to any mapped share on the list except the last one (Z:\). This happens from C4D as well as AE, though, so it looks like a Quicktime or Windows issue 😕