• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop CC2017 will not start

New Here ,
Nov 24, 2016 Nov 24, 2016

Copy link to clipboard

Copied

I have Photoshop CC2017 and Lightroom on a Windows 10 system. Lightroom works OK.   When I start Photoshop, just after the initial screen opens, I get an error box saying “Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”.  My Creative Cloud dialog box says I installed Photoshop CC (2017) 22 days ago. I copied Photoshop 2015.5 from a backup hard drive and it works normally.

I uninstalled and reinstalled Photoshop CC2017 two times and when I open the reinstalled program, I get the same error. I can be reached at    wwpearce@comcast.net          

Views

274

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 25, 2016 Nov 25, 2016

Copy link to clipboard

Copied

I'm not seeing this personally. Can you please go to the Windows Event Viewer and copy and paste the error log into a reply.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 25, 2016 Nov 25, 2016

Copy link to clipboard

Copied

LATEST

Hi and thanks

What would be the name of the error log file??

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines