Copy link to clipboard
Copied
Hi I have just registered and downloaded adobe CC, the very latest updated versions. I have a canon 5d Mk iv and it does not appear to be recognised in the Lightroom develop model. when I try to enable lens corrections it fails to recognise my camera under the default setting and under the custom settings it only gives a 5d Mk ii as an option and one lens (a canon 15mm lens). Please help, any suggestions?
John, thanks for your help. I am an idiot and apologise for wasting people's time but at least you have helped me solve the problem, I thought I had sent you a raw file, convinced I had set the camera to shoot raw as I always do, but, when you replied saying I had sent you a jpeg it set alarms bells ringing and I thought I had better double check I had been shooting in raw. As you have probably guessed by now, no I had shot in jpeg. Problem solved. Thanks for your help and apologies to all who t
...Copy link to clipboard
Copied
This is the Photoshop forum. In Photoshop go Help > About plugins > Camera RAW
What version do you have?
This page tells you the required version for both Photoshop ACR and Lightroom for specific cameras
Cameras supported by Camera Raw
You need 9.7 (the latest version as I type this) for Photoshop, and 6.7 for Lightroom.
If you open the Desktop Application manager, it will prompt you to update.
Copy link to clipboard
Copied
Hi, thanks for reply but yes that is the version of both I am using. Can you advise further.
Copy link to clipboard
Copied
Moved from Photoshop forum to Lightroom forum.
Make sure you're running Lightroom CC 2015.7.
Copy link to clipboard
Copied
Thanks for reply but that is the version I am using.
Copy link to clipboard
Copied
Can you post a link to a typical file so we can download it and try it in our version of Lightroom?
You may have to use Dropbox or similar.
Copy link to clipboard
Copied
Hi hope the above link works and thanks for your continuing help....Anne
Copy link to clipboard
Copied
Can you post a Raw file rather than a JPG?
Copy link to clipboard
Copied
John, thanks for your help. I am an idiot and apologise for wasting people's time but at least you have helped me solve the problem, I thought I had sent you a raw file, convinced I had set the camera to shoot raw as I always do, but, when you replied saying I had sent you a jpeg it set alarms bells ringing and I thought I had better double check I had been shooting in raw. As you have probably guessed by now, no I had shot in jpeg. Problem solved. Thanks for your help and apologies to all who tried to help me....... Anne
Copy link to clipboard
Copied
No worries. Glad you got it sorted.
Copy link to clipboard
Copied
Good that you got it sorted out. The default settings of LR and the Lens Calibration panel make it too easy to make this mistake, and many get fooled.
Copy link to clipboard
Copied
when I try to enable lens corrections it fails to recognise my camera under the default setting and under the custom settings it only gives a 5d Mk ii as an option and one lens (a canon 15mm lens).
Are you editing a JPEG? There are separate profiles for raw and non-raw files, and most lens profiles are for raws only: Work with lens profiles in Adobe Photoshop, Lightroom, and Camera Raw
Copy link to clipboard
Copied
i am trying to edit raw.
Copy link to clipboard
Copied
Are you running the latest version of LR? System info should show:
Lightroom version CC 2015.7 [1090788]
Otherwise get the Lightroom 6.7/2015.7 update from this link:
https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
Also what lens are you using?
Canon's latest adittions are not yet supported.
Canon EF 16-35mm f/2.8L III USM
Canon EF 24-105mm f4L IS II USM
Copy link to clipboard
Copied
Hi, I am running Lightroom version cc 2015.7 (1090788) I am running it on OS X El Capitan version 10.11.6.