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Hi,
when I log in my Adobe account and want to go to Adobe Stock I get only a white screen. On my MacBook Pro under OS X El Capitan 10.11.6 all works fine. My browser on both computers is the newest version of Safari 10.0.1
What can I do?
Best regards
Ulrich
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Hi,
Try clearing off the cookies and cache and then check.
You can also try on a different browser.
Regards,
Sheena
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Hi Sheena,
thank you for your advice. I have changed already my browser - with firefox all works well. But I wonder how long it will take until safari will open this site correctly.
Regards
Ulrich
Am 29.11.2016 um 14:46 schrieb Sheena Kaul <forums_noreply@adobe.com>:
Adobe Stock and Fotolia do not open under macOS sierra 10.12.1
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock Contributors - View the full discussion <https://forums.adobe.com/message/9167724#9167724>
Hi,
Try clearing off the cookies and cache and then check.
You can also try on a different browser.
Regards,
Sheena
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It seems to be a browser issue.
Did you try clearing the cookies and cache of that browser?
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I have the white screen too. It is a lot of days. Different browsers. Different computers. Different service providers of the Internet. Nothing helps. Many my friends have this problem too.
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Please Contact Customer Care