Adobe Premier Elements14

[jukkap68356252]

I have installed this application on my laptop. When I try to open Premier Elements, I will get an announcement: We have found an incompatible display driver. To get better and faster performance, please update your display driver. I have done it several times but always same result. I have asked help from HP, but it couldn't help.

I have Win 10 64-bit, AMD A10-8700, 12Gb. Display 1:  AMD Radeon R8 365 DX, display 2: AMD Radeon R6 Graphics. Display memory 2250MB.

What should I do?

JKP

[Steve Grisetti]

First go to the AMD web site and ensure you have the latest driver for your graphics card.

Then go to C:/ProgramData/Adobe/Premiere Elements/12.0 and delete the BadDrivers.txt file and restart the program. (You may need to enable Show All Files in your Folder Options to see these files.)

[jukkap68356252]

I installed new display driver and now the application seems to act correctly. However I wonder what the chipset drivers are? There was said that the package doesn't contain chipset drivers and you can load them from chipset drivers.

JKP

[Steve Grisetti · Accepted solution]

Those drivers should be available from your computer manufacturer's web site (Dell, HP, etc).

[jukkap68356252]

Thank you for your help. Now everything seems to be all right.