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Hello,
I can't find my hard copy file folder with Lightroom 5 and my Serial Number. One can I reinstall Lightroom 5 from the internet? From Adobe? I registered it in 2013 with Adobe.
We had a power outage and my hard drive on my iMac went out. I took it to an Apple Certified repair place. They were able to recover some portions of my hard drive, and also replaced my iMac with a new hard drive. How do I get the Lightroom 5 reinstalled on my new hard drive? All my programs were lost.
The only programs that were recovered were Word and Excel and Pages.
I need to finish a job by tomorrow for a client.
!
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Does your serial number show on your account page?
https://accounts.adobe.com/ then click Plans & Products at the top to find a list of your programs and serial numbers
If yes, download Lightroom https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
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I finally found my program and Serial Number. I have since gotten an external hard drive to back up my computer and ALL my other photo files and Lightroom Files back up daily on an external drive. I did not loose anything other than my program files. So thankful.
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I put my serial number in under my account and Adobe said it was used. When I try to look for registered products it does not show I registered it but I did. All it shows is CC and I don't have anything downloaded from CC I don't even have an account with CC.
I just need my Lightroom to work again.
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I suggest you invest in a UPS system, a battery backup power supply. Not desktop computer should be without one.