Copy link to clipboard
Copied
I just recently upgraded my computer (Motherboard and CPU). When I was finished, I opened After Effects CC 2017. I was able to open all my projects just fine, but the problem started when I would preview something. I'd hit space and it would preview the work area but it wouldn't stop. It reached the end of the work area and it started again. It wouldn't play back the preview. Also, every time I try to open Preferences, After Effects crashes. I'm using Windows 10 and my system specs are below. When I was done swapping out my motherboard and CPU, I plugged in just the SSD (C drive) and HDD 1. I have a second Hard Drive which I didn't want to plug in just yet. However, that Hard Drive is the Hard Drive that contains the After Effects cache. Maybe I screwed something up when trying to preview it while the Hard Drive wasn't even connected? I plugged the Hard Drive in and reinstalled After Effects. Didn't help anything.
AMD FX-6300 3.5 GHz Processor
Kingston HyperX 2x4 DDR3 1600 MHz RAM
125 GB Samsung SSD
1 TB WD Blue Hard Drive
1 TB Dell Hard Drive
Windows 10
After Effects CC 2017
Also, I've updated all of my drivers. Here is an image that kind of shows what I'm talking about as far as previewing goes:
and you are on 14.0.1, right ? and make sure your GPU driver is up to date too (just in case) then try this:
rename this
\Users\[user_name]\AppData\Roaming\Adobe\
to this
\Users\[user_name]\AppData\Roaming\old Adobe\
and this will force Ae to create all the settings fresh.
more settings that could impact on crashing Ae that have worked in the past are:
Copy link to clipboard
Copied
1. there has been a bug fix to CC2017 so make sure you are using 14.0.1 and update if you don't
2. reset your preferences (you don't need to access them in order to reset) here's how you do it: Reset After Effects Preferences
Copy link to clipboard
Copied
As far as I can tell it's up to date. Also, hitting Ctrl Alt Shift won't bring up a dialog box.
Copy link to clipboard
Copied
As far as I can tell it's up to date.
help->about after effects will tell you for sure
Also, hitting Ctrl Alt Shift won't bring up a dialog box.
it takes a certain timing fashion to make this work on windows. but there is another way of doing that and that's deleting the preferences file. when you launch Ae again it will create another. the file is in:
\Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]
and it looks like this
Copy link to clipboard
Copied
Deleting the prefs did nothing either. The preview still isn't working and it still crashes when I try to enter the Preferences. 😕
Copy link to clipboard
Copied
and you are on 14.0.1, right ? and make sure your GPU driver is up to date too (just in case) then try this:
rename this
\Users\[user_name]\AppData\Roaming\Adobe\
to this
\Users\[user_name]\AppData\Roaming\old Adobe\
and this will force Ae to create all the settings fresh.
more settings that could impact on crashing Ae that have worked in the past are:
and try to re-install again using this tool: Use the Creative Cloud Cleaner Tool to solve installation problems
other than that, this seems like a serious software failure that's related to your Os and specific hardware-software setup you got there and I would contact support directly and get this figured out through remote desktop with a support agent. start here: Contact Customer Care
Copy link to clipboard
Copied
Thank you sooo much! That fixed it. Hopefully I won't have to re-set too much.
Copy link to clipboard
Copied
Great! just to be clear - the renaming of the adobe to old adobe? (btw - you can delete the old adobe if you want, this was just for backup)
Copy link to clipboard
Copied
Yep, the renaming worked! Thanks for letting me know, I'll go ahead and delete that.
Copy link to clipboard
Copied
Here are my preview settings