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Lightroom crashes in Windows 10 when adding photos

New Here ,
Dec 03, 2016 Dec 03, 2016

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I just bought an HP 360 spectre with Windows  10. I have a MAC that I have been using for sometime using lightroom.  My photos are on a network external drive. I am trying to add my photos to lightroom on my Windows 10. It keeps crashing(Lightroom has stopped for unknown reason) and I have to close it and start it back up... Any reason why this is happening. I don't see anything to debug to see what is going on. Any ideas to keep Lightroom running during the import?

Steve

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LEGEND ,
Dec 03, 2016 Dec 03, 2016

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You didn't say what version NUMBER of Lightroom you are using. Please go to Help->System Info and report the version NUMBER of Lightroom.

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New Here ,
Dec 03, 2016 Dec 03, 2016

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The latest I have is Lightroom version: CC 2015.7 [ 1090788 ]

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LEGEND ,
Dec 03, 2016 Dec 03, 2016

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Try turning off the GPU acceleration. Go to Preferences and then click on the Performance tab, then uncheck the box.

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New Here ,
Dec 05, 2016 Dec 05, 2016

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Hi, I disabled it. Still get the message to come up, Lightroom has stopped working Closing Lightroom..

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New Here ,
May 20, 2017 May 20, 2017

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Did steve ever get his problem solved?

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