Premiere Elements 13 gives the splash screen, then quits

[jperodeau]

When trying to select eLive, Quick, Guided, or Expert, I get the message "Adobe Premiere Elements 30 has stopped working."

I have reinstalled, I have downloaded again, I have upgraded to 13.1, nothing works.

I am on Windows 10, build 14393. 

Hee is a copy of the Windows Eent Log:

Log Name:      Application

Source:        Application Error

Date:          12/4/2016 2:35:07 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      JohnDV7

Description:

Faulting application name: Adobe Premiere Elements.exe, version: 13.0.0.0, time stamp: 0x54065543

Faulting module name: UIFramework.dll, version: 13.0.0.0, time stamp: 0x540643c0

Exception code: 0xc00000fd

Fault offset: 0x000000000012d5b7

Faulting process id: 0xf28

Faulting application start time: 0x01d24e6569282d62

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 13\Adobe Premiere Elements.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 13\UIFramework.dll

Report Id: 04e1e531-3a76-4740-88b2-5f7fc5b1fa4c

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-12-04T19:35:07.355068200Z" />

    <EventRecordID>21020</EventRecordID>

    <Channel>Application</Channel>

    <Computer>JohnDV7</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Premiere Elements.exe</Data>

    <Data>13.0.0.0</Data>

    <Data>54065543</Data>

    <Data>UIFramework.dll</Data>

    <Data>13.0.0.0</Data>

    <Data>540643c0</Data>

    <Data>c00000fd</Data>

    <Data>000000000012d5b7</Data>

    <Data>f28</Data>

    <Data>01d24e6569282d62</Data>

    <Data>C:\Program Files\Adobe\Adobe Premiere Elements 13\Adobe Premiere Elements.exe</Data>

    <Data>C:\Program Files\Adobe\Adobe Premiere Elements 13\UIFramework.dll</Data>

    <Data>04e1e531-3a76-4740-88b2-5f7fc5b1fa4c</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[John T Smith]

An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

[Steve Grisetti]

BTW, what graphics card do you have?

[jperodeau]

Re reply from John T. Smith:

     I have tried running as administrator, and in Win 8 and Win 7 Compatibility modes.  No chnage.

Re reply from Steve Grisetti:

     I am on an HP laptop- Nvidia GT 650M and an Intel HD Graphics 4000.  The Nvidia GPU icon in the notification area indicates that Premiere Elements 13 is using it.

     BTW - I have your book on V 13, thanks!  It's good.

Next steps:  First, I'm going to disable the Nvidia adapter and see what happens.  If there is no change, I'm going to try a 30-days evaluation of version 15.

[jperodeau]

I disabled the Nvidia adapter via Device Manager, and all seems to work OK.  I'm going to update the Nvidia driver tomorrow, and then enable it and see what happens.

[jperodeau]

I updated the Nvidia driver, Premiere Elements 13 still fails. 

I installed Elements 15, and it works OK, and it uses the Nvidia processor.

Unfortunately, last week I passed on the opportunity to upgrade both Premiere Elements and Photoshop Elements at a discount.