creative cloud keeps saying there is a problem with my payment despite update.

[macsmithscurry]

updated info. Everything is correct, yet everytime I open Photoshop I get an error saying I have X number of days before it stops working.

[Rajashree Bhattacharya]

Hi macsmithscurry,

Unfortunately the Credit Card details have not been updated as of yet.

Can you please contact support for this issue via https://helpx.adobe.com/contact.html.

Regards

Rajashree

[macsmithscurry]

That link is to a FAQ page. How am I to actually contact ADobe? Any chance I could talk to an actual human? I assume Adobe wants me to keep giving them my money.

[Rajashree Bhattacharya]

Hi macsmithscurry,

I have added exception & activated the CC for sometime, can you meanwhile contact PayPal as to why the payment are being blocked since October 2016. Please let me know the response, I will escalate it to the concerned team then.

Apologies for being unable to contact support , please try to contact via Creative Cloud Learn & Support

Regards

Rajashree