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After Effects update ?

New Here ,
Dec 01, 2016 Dec 01, 2016

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I had the normal popup telling me to update I tried to update and got a message telling me the update had failed

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Community Expert ,
Dec 01, 2016 Dec 01, 2016

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what version is installed?

what was the error message?

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New Here ,
Dec 02, 2016 Dec 02, 2016

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There was a problem After Effects CS6

CS6    I do not know what version the update is but would have been the one the was updated last week.

Update failedDownload error. Press retry to try again or contact customer support (49)

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Adobe Employee ,
Dec 05, 2016 Dec 05, 2016

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Hi BASSMAN,

CS6 does not have any update . Are you facing the issue still? Please let us know so that we can follow up.

Regards

Rajashree

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Community Expert ,
Dec 06, 2016 Dec 06, 2016

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the last update to ae cs6 was years ago.

in fact, all the updates that will ever be to cs6 are here,  http://www.adobe.com/downloads/updates/

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New Here ,
Dec 07, 2016 Dec 07, 2016

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If there has not been an update for After Effects CS6 for years, then what is this?

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Community Expert ,
Dec 07, 2016 Dec 07, 2016

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i can't see your computer, but maybe you currently or previously installed the cc desktop app?

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New Here ,
Dec 08, 2016 Dec 08, 2016

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I have had the CC app on my PC since 2014.Why you would want to see my PC baffles me I sent you an image of  an update notification for AE CS6 that you say has not happened in years yet here it is why?I did not explain the image as I thought you would know it was.

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Community Expert ,
Dec 08, 2016 Dec 08, 2016

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i don't want to see your computer and never stated that.

you asked, 'what is this'.  i responded i can't see your computer because i don't know what you mean by, 'what is this'.  but if you installed the cc desktop app it would try to update your cs6 ae to the current (subscription based) ae. so, if you meant you were seeing offers to update and wondered why, having the cc desktop app would explain 'what is this'.

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New Here ,
Dec 08, 2016 Dec 08, 2016

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I give up

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