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Hello! I trying to buy the "photography plan" with paypal but the payment fail every time. On the screen, appears: "Verify your address". Please help. Thank you!

New Here ,
Dec 07, 2016 Dec 07, 2016

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P.S: Also, I can't choose Italy in my billing information.

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correct answers 1 Correct answer

Adobe Employee , Dec 07, 2016 Dec 07, 2016

Hi Erika,

Did you try to use any other browser or clearing your cookies/cache and then trying?

You may also contact our Adobe Sales team to place the order.

Contact us | Adobe

Regards,

Sheena

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Community Expert ,
Dec 07, 2016 Dec 07, 2016

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Moving post to Creative Cloud Forum.

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Adobe Employee ,
Dec 07, 2016 Dec 07, 2016

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Hi Erika,

Did you try to use any other browser or clearing your cookies/cache and then trying?

You may also contact our Adobe Sales team to place the order.

Contact us | Adobe

Regards,

Sheena

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New Here ,
Dec 07, 2016 Dec 07, 2016

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Unfortunately, my problem remain with another browser, too.

Tomorrow, I will contact the Customer Service.

Thanks for your reply, Sheena!

Erika

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Adobe Employee ,
Dec 07, 2016 Dec 07, 2016

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You are welcome!

Let me know if you still doesn't help you.

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