problem recording

[rchilders8]

For some reason, when I go to record a sequence I get a message "The selcted audio device has no input channels available. Do you want to open the audio hardware preferences?" When I click on preferences the window comes up but no matter what I do, I still can not record. Any ideas? I have made many recordings previously.

Richard

[oksamurai]

• Try closing all other programs. Sometimes another program with mic input conflicts with CH and can cause this.
• Try restarting. It's possible Ch remembered an old setup that is no longer valid.
• Check your system sound preferences and try making changes there.

[rchilders8]

Thanks for your quick reply. OK, tried that to no effect. Can we do another remote session?

Richard

[oksamurai]

Did someone else on the team do that with you before? I've never done one and don't know how to...

[rchilders8]

Yes, Jeff Almasol fixed an earlier problem using remote connect session.

[oksamurai · Accepted solution]

He's on customer visits this week...maybe try some of the advice Dan is giving here?

Re: "Sample rate is not supported by the current audio device"

If not, can you please post screenshots of your audio prefs in CH and your OS?

[rchilders8]

That did the trick, thanks.